FAQ
What types of photos work best?
For the most beautiful locket result, please upload photos that are:
- Vertical photos
- Clear and high quality with minimal blur or grain
- Bright and evenly lit. Avoid dark or shadowy photos
- Cropped with subjects close together and easy to see
- Centered with faces fully visible and not cut off
- Original photos whenever possible instead of screenshots
Please note:
If your photo is wider than it is tall, we may position the image horizontally inside the locket to best fit all subjects.
Our team carefully reviews every image before production to ensure your keepsake looks beautiful inside your locket. If needed, we may contact you to request a higher-quality photo.
What material is the locket made from?
Our lockets are crafted from premium 18k gold vermeil over sterling silver for a luxurious look and lasting quality.
Are the photos waterproof?
No. The photos inside the locket are not waterproof. To preserve your locket, remove it before showering, swimming, or any activity where it may come into contact with water.
How long is the chain?
The necklace includes a 16-inch adjustable chain with a 2-inch extender, allowing you to customize the fit.
How long does it take to receive my order?
Because each locket is custom-made with your photos and engraving, please allow 7-10 business days before your order ships.
Will the locket tarnish?
With proper care, your locket is designed to maintain its beauty for years. To preserve the finish, avoid harsh chemicals and remove the locket before swimming, showering, or exercising.
Can I use black-and-white photos?
Absolutely. Both color and black-and-white photos work beautifully inside the locket.
Will my photos arrive already inside the locket?
Yes! Your photos will be professionally printed, sized, and placed inside your locket so it's ready to wear or gift right out of the box.
Shipping
Will I receive a confirmation once my order ships?
Yes, a tracking number will be provided with each order to keep you updated on your shipment’s journey.
What are your shipping times?
Orders are shipped within 7-10 business days after purchase.
What if my package is lost or stolen?
If an order is marked as delivered but hasn’t been received, please contact the shipping carrier to help locate it. Unfortunately, we are not responsible for packages after they leave our studio.
Our Why
Created with Meaning
We created these lockets to help you keep your most cherished people, moments, and memories close every day. Whether for yourself or someone you love, each locket is designed to tell a story.
Crafted to Last
Anything holding your most precious memories should be made to last. That's why we chose premium 18k gold vermeil with a thick layer of gold for lasting beauty and durability.
Made with Care
Every photo is professionally resized, every engraving is completed in-house, and every locket is carefully inspected before shipping. From start to finish, your locket is prepared with care and attention to detail.